Abstract
Online meetings are indispensable in collaborative remote work environments, but they are vulnerable to distractions due to their distributed and location-agnostic nature. While distraction often leads to a decrease in online meeting quality due to loss of engagement and context, natural multitasking has positive tradeoff effects, such as increased productivity within a given time unit. In this study, we investigate the impact of real-time transcriptions (i.e., full-transcripts, summaries, and keywords) as a solution to help facilitate online meetings during distracting moments while still preserving multitasking behaviors. Through two rounds of controlled user studies, we qualitatively and quantitatively show that people can better catch up with the meeting flow and feel less interfered with when using real-time transcriptions. The benefits of real-time transcriptions were more pronounced after distracting activities. Furthermore, we reveal additional impacts of real-time transcriptions (e.g., supporting recalling contents) and suggest design implications for future online meeting platforms where these could be adaptively provided to users with different purposes.
Original language | English |
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Title of host publication | CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems |
Publisher | Association for Computing Machinery |
ISBN (Electronic) | 9781450394215 |
DOIs | |
State | Published - 19 Apr 2023 |
Event | 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany Duration: 23 Apr 2023 → 28 Apr 2023 |
Publication series
Name | Conference on Human Factors in Computing Systems - Proceedings |
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Conference
Conference | 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 |
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Country/Territory | Germany |
City | Hamburg |
Period | 23/04/23 → 28/04/23 |
Bibliographical note
Publisher Copyright:© 2023 ACM.
Keywords
- Video-conferencing
- distraction
- multitasking
- online meeting
- real-time transcriptions