Abstract
Use of chatbots for emotional exchange is recently increasing in various domains. However, as existing chatbots have been considered in terms of natural language processing techniques for interaction with text-based chatting, chatbot interaction with users is lacking in terms of considering the emotions of users and managing turn-taking in conversation. This paper suggests an interaction technique having touch interactions with graphic interfaces (TwG) to solve these problems. In the system, users send their emotions and manage turn-taking through TwG technique. We conducted a Wizard of Oz study to evaluate user experience on emotional expression and turn-taking with TwG technique. Results showed that TwG interaction improved emotional expression compared to a traditional text-based chatbot interaction. Furthermore, the results showed that TwG positively affects natural turn-taking of the conversation.
Original language | English |
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Title of host publication | Proceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020 |
Publisher | Association for Computing Machinery |
ISBN (Electronic) | 9781450375443 |
DOIs | |
State | Published - 22 Jul 2020 |
Event | 2nd Conference on Conversational User Interfaces, CUI 2020 - Bilbao, Spain Duration: 22 Jul 2020 → 24 Jul 2020 |
Publication series
Name | ACM International Conference Proceeding Series |
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Conference
Conference | 2nd Conference on Conversational User Interfaces, CUI 2020 |
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Country/Territory | Spain |
City | Bilbao |
Period | 22/07/20 → 24/07/20 |
Bibliographical note
Publisher Copyright:© 2020 Owner/Author.
Keywords
- Chatbot
- Emotional expression
- Graphic interface
- Touch interaction
- Turn-taking