Chatbot with Touch and Graphics: An Interaction of Users for Emotional Expression and Turn-taking

Hyeonggeun Yun, Auejin Ham, Jin Kim, Taeyeong Kim, Jeongeun Kim, Haechan Lee, Jongrae Park, Jinkyu Jang

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Scopus citations

Abstract

Use of chatbots for emotional exchange is recently increasing in various domains. However, as existing chatbots have been considered in terms of natural language processing techniques for interaction with text-based chatting, chatbot interaction with users is lacking in terms of considering the emotions of users and managing turn-taking in conversation. This paper suggests an interaction technique having touch interactions with graphic interfaces (TwG) to solve these problems. In the system, users send their emotions and manage turn-taking through TwG technique. We conducted a Wizard of Oz study to evaluate user experience on emotional expression and turn-taking with TwG technique. Results showed that TwG interaction improved emotional expression compared to a traditional text-based chatbot interaction. Furthermore, the results showed that TwG positively affects natural turn-taking of the conversation.

Original languageEnglish
Title of host publicationProceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450375443
DOIs
StatePublished - 22 Jul 2020
Event2nd Conference on Conversational User Interfaces, CUI 2020 - Bilbao, Spain
Duration: 22 Jul 202024 Jul 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference2nd Conference on Conversational User Interfaces, CUI 2020
Country/TerritorySpain
CityBilbao
Period22/07/2024/07/20

Bibliographical note

Publisher Copyright:
© 2020 Owner/Author.

Keywords

  • Chatbot
  • Emotional expression
  • Graphic interface
  • Touch interaction
  • Turn-taking

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